Another boring Friday night. My brother is out with his friends, so I'm stuck dogsitting. I spent a couple of hours working on my brother's laptop. I had to downgrade it from that piece of crap known as Mojave to Windows XP. The time consuming part was having to reinstall itunes, avg and a slew of other things. I also had to copy his old songs back from this 160 GB drive that I carry around. The idiots at AT&T still haven't fixed my DSL. Nothing like going from an O.G. DSL line (DSL + land line) to a "dry loop" (DSL + nothing) to show how stupid the AT&T provisioning process can be. It's been a week that I haven't had DSL service. This really bites but there's nothing I can do about it. I've talked to every freaking department at AT&T and each person tells me something else, such as:
Here's the painful set of events:
Monday (2/2/2009)
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Called A&T& to cancel the regular phone (i.e., land line). Was told that the DSL might flake out and that I'd have to re-register. Given a "dry loop number" and the number for tech support. And here is a nice "confirmation number."
Sometime last week
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The dial tone died (not that I use it).
Monday (2/9/2009)
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DSL flaked out. Called tech support and figured I'd be back online in 10 minutes.
Tech support #1: Let the guy run 1001 tests. Yes, I have three green lights. The guys said that something was up, so here's a nifty "ticket number "and that someone should be calling back. (No-one did).
Tuesday (2/10/2009)
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Tech support: Don't know what's up. Let's call the dry loop department. Dry loop department: It's being processed and will be done by 8pm. Here's the number for the maintenance department "just in case."
Maintenance dept: Your order was cancelled. Can't tell you why. Let's transfer you to the orders department.
Orders department: Your order was cancelled. Do you want to reorder? If so, we'll need your credit information. (Me: Are you on crack?)
Tech support: Something was up with your line, but it should be fixed in 48 hours. Please give it a couple of days. For your troubles, here is a nifty "case number."
Thursday (2/12/2009)
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Business dept: Your call is important to us, so let's punt you over to the broadband customer care department.
Customer care department: Your order wasn't cancelled but "something" was missing in the order, so we have to escalate it to Team Xerox. Someone from Team Xerox will call you in 1-8 hours. (No-one called).
Friday (2/13/2009)
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Business dept: I was talking to so-and-so who sent me to customer care and......
Customer care department: Your order was cancelled. Let's toss you back to the business department.
Customer care department: Had to become Mr. Irate Customer because I really was. CC rep called a manager who said your order was not cancelled but is almost complete. Please let us suck up all your cell phone minutes by placing you on hold.
Actual callback from Customer care department: Something is up with your line, but here's another nifty "ticket number." Since it's Friday, don't hold your breath.
This is very sad. It's pathetic service and I'm a longtime AT&T customer. I hate to see how they treat Joe Non-Techie Public.